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What Courier & Medical Delivery teams need most
WHAT WE BUILD
Passenger transport operations
Dispatch & Assignment
Jobs matched to drivers by location, route and time commitment.
Chain of Custody Scans
Who handled the item, where and when, at every handoff.
Temperature & Time Records
Pickup, transit and delivery times logged with any logger readings attached.
Proof of Delivery
Signature, recipient and condition captured when the item changes hands.
Route Optimization
Stops ordered by pickup time and drive time, recalculated when a job arrives.
Client Reporting
Delivery times and exceptions per client, produced from the trip records.
Where Courier & Medical Delivery teams lose time
A medical courier route is a sequence of handoffs. A specimen leaves a clinic, passes to a driver, and lands at a lab that will reject it if the paperwork or the temperature is wrong. Dispatch builds the run, drivers collect signatures and scan times, and the lab asks for the record when a result is late.
We build dispatch, custody and delivery proof into one chain. Each scan names a handler and a time, a missing step raises an exception before the job closes, and the client report comes from the scans rather than from a call to the driver.
01
Custody proven by fax
A lab asks who held a sample and for how long, and the answer sits in a paper logbook at the depot.
02
Route built around one stop
Dispatch plans the day around the first pickup and reroutes the rest by phone, adding time to every delivery behind it.
03
STAT jobs in the queue
An urgent specimen joins a list sorted by when it was entered, so the driver learns its urgency at the counter.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
Dispatch and reservation systems
Payment processors
ELD and telematics feeds
Accounting and billing exports
SMS and email providers
THE TARGET
<30s
Dispatch Time
Target time to assign a driver once a trip is booked.
THE EXPERIENCE
99.9%
Booking Uptime
Reservations and dispatch available through peak hours.
THE COVER
100%
Trip Records
Every completed trip logged and exportable for billing.
THE HANDOVER
24/7
Rider Visibility
Live status for riders, parents and coordinators.
OTHER SPECIALTIES
Transportation & Fleet
QUESTIONS & ANSWERS
Questions about Courier & Medical Delivery
The questions that come up before a transportation & fleet engagement starts.
How is chain of custody recorded?
Every scan carries who handled the item, where and when. A missing scan breaks the chain and raises an exception before the delivery is closed.
Can you handle STAT requests?
Yes. STAT jobs take priority in dispatch and routing, and the requester sees pickup and delivery times as they happen.
What about temperature-sensitive items?
Where a logger is present we read its data into the record. Where it is not, drivers log pickup and delivery times and condition checks.
Can a client see a specimen's progress?
Clients get a status view for the jobs they requested, covering pickup, transit and delivery with the times as recorded. It replaces the phone call to dispatch, and the detail shown is set per client.
What happens when a scan is missed?
The job stays open and an exception is raised with the missing step named. The courier can add the scan and a note, and the client sees an explanation rather than a gap in the record.
How are routes changed mid day?
New jobs are placed against drive time from the courier's current stop, and the revised order is pushed to their phone. Dispatch sees the effect on later deliveries before accepting the job.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about courier & medical delivery.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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