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What Independent Garages teams need most
WHAT WE BUILD
Dealer & mobility platforms
Online Service Booking
Customers pick a day and describe the symptom before they drop the car.
Digital Estimates & Approvals
Parts and labor lines approved by link, with a timestamp on the answer.
Repair Status Updates
Technicians move a job through stages, and the customer sees the change.
Parts Ordering Links
Order numbers and delivery dates attach to the job as parts are bought.
Maintenance Reminders
Mileage and date based reminders go out from the service history.
Review Collection
A request goes out after collection, timed to the completed invoice.
Where Independent Garages teams lose time
An independent shop runs on the phone and the bay. A customer describes a noise, the advisor guesses at the job, the car is dropped off, and the technician finds three other things once it is on the lift. Approvals come through callbacks, parts arrive late, and the customer calls twice a day to ask whether it is ready.
The system we build moves the approval to a link. Customers book online with the symptom described, the estimate goes out with parts and labor lines, the approval is recorded with a timestamp, and the job status updates from the bay instead of a phone call.
01
Approvals by phone tag
The advisor calls for approval on additional work, misses the customer, and the car sits on the lift for a day waiting for a callback.
02
Status calls eat the day
The same question is asked five times before noon, and the advisor answers from the last thing they remember hearing from the bay.
03
Reminders never go out
Maintenance due dates live in the shop system where nobody looks, so the customer learns about an oil change from a sticker.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
Dealer management systems
Parts catalogs and fitment data
Payment and financing tools
Shop management software
Accounting exports
THE TARGET
40%
Faster Quote Turnaround
Target improvement after digitizing quote and approval steps.
THE EXPERIENCE
99.9%
Portal Uptime
Dealer and customer portals available during business hours.
THE COVER
<2s
Catalog Search
VIN and parts lookups that keep service desks moving.
THE HANDOVER
100%
Mobile Responsive
Showroom and service flows designed for phones first.
OTHER SPECIALTIES
Automotive & Mobility
QUESTIONS & ANSWERS
Questions about Independent Garages
The questions that come up before a automotive & mobility engagement starts.
Can customers approve an estimate from their phone?
Yes. The estimate arrives as a link, shows parts, labor and totals, and records the approval with a timestamp. Declined work is kept on file so nothing gets silently dropped.
Does this replace our shop management software?
No. Booking, updates and approvals usually sit in front of it. We connect to the shop system for jobs and invoices where it exposes an interface.
How much does a shop usually start with?
Most start with booking and estimate approvals, since those remove the most phone time. Reminders and reviews come next once the base is working.
Can a customer see photos of the fault?
Yes, and it usually settles the question faster than a description. The technician attaches a photo or a short clip to the job, and it appears on the same status page with the recommendation. Nothing is published publicly without the shop's say.
How do declined jobs stay on record?
The estimate line stays open with the decline and the date, so the next visit shows what was recommended and refused. Advisors can pick it up again without relying on a note in the margin or a memory of the conversation.
Does the customer need another app?
No. Booking runs on the shop website and the approval arrives as a text link, so nothing has to be installed. The same page shows the estimate, photos and status, which means one place to look for the whole job.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about independent garages.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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