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What Med Spas & Aesthetics teams need most
WHAT WE BUILD
Privacy-first infrastructure
Consult Request Funnel
Enquiries route to one queue with service interest, budget range and the next step.
Online Booking & Deposits
Consult and treatment slots take card deposits or holds under the rules you set.
Membership & Package Tracking
Credits, expiry dates and redemption sit on the client record the desk already uses.
Before & After Galleries
Consent is captured per client, and public pages show only approved images.
Automated Rebooking
Clients get a reminder at the interval their treatment needs, not a generic monthly message.
Provider Scheduling
Each provider keeps their own hours, rooms and service list on one calendar.
Where Med Spas & Aesthetics teams lose time
A med spa sells consults before it sells treatments. Intake arrives through Instagram, a referral or a walk-in, and someone has to answer questions, book a consultation, take a deposit and remember to follow up when the client hesitates. Providers work from separate calendars and membership credits get tracked on paper.
The system we build keeps one client record from first enquiry through rebooking. Consults are requested online, deposits are held against the appointment, credits and packages are visible at the desk, and published photos only show clients who consented in writing.
01
Consults fall through
A consult request sits in an inbox until someone has a gap, and by then the client has booked with a clinic that answered first.
02
Credits tracked on paper
Membership credits and package sessions are counted by hand, so redemption disputes surface weeks later and staff cannot say what a client has left.
03
Photos without consent
Before and after images move between phones and shared drives, and staff cannot prove which client approved which photo or when.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
EHR and practice management systems
Scheduling and telehealth platforms
Clearinghouses and eligibility services
Payment processors and statements
Secure messaging and fax
THE TARGET
100%
Audit-Ready Workflows
Every data flow is logged and reviewable for compliance teams.
THE EXPERIENCE
<1s
Portal Response
Fast patient and staff experiences, even on hospital networks.
THE COVER
99.9%
Uptime Target
Redundant infrastructure for systems staff depend on all day.
THE HANDOVER
Zero
PHI Leakage Goal
Least-privilege access and encryption applied end to end.
OTHER SPECIALTIES
Healthcare & Life Sciences
QUESTIONS & ANSWERS
Questions about Med Spas & Aesthetics
The questions that come up before a healthcare & life sciences engagement starts.
Can we take deposits at booking?
Yes. Deposits and card holds can be tied to the service, the provider or the location, and released or applied automatically when the visit happens. This is usually the cheapest fix for no-shows.
How do you treat before and after photos?
Consent is captured per client before upload, files are stored privately, and public galleries only show what the client approved. We do not strip metadata on images we publish.
Do memberships need a separate system?
No. We track credits, expiry and redemption inside the same account the client books from, and reconcile against whatever billing tool you already use.
How do you stop no-shows on high ticket treatments?
Deposits or card holds are attached at booking, and the amount can differ by service or provider. The hold is applied to the visit or released under your cancellation policy, so the decision follows the rules rather than the person answering the phone.
Can a client book with a specific injector?
Yes. Booking can start from the provider, showing their services, availability and room, or from a time when the client has no preference. The two views read the same calendar, so a slot taken in one disappears in the other.
What about clients who buy a package and stop coming?
Package usage is visible, so the system can flag a client with unused sessions and a lapsed last visit. That list goes to the front desk as calls worth making, instead of a report nobody opens.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about med spas & aesthetics.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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