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What Air & Ocean Freight teams need most
WHAT WE BUILD
Logistics visibility & integrations
Shipment Milestones
Booking, departure, arrival and clearance on one timeline per shipment.
Document Management
Documents attached to the shipment with a version and a date.
Partner Data Exchange
Carrier and agent updates brought in through APIs or structured intake.
Quote & Booking
Rates quoted per mode, with the booking tied to the quote.
Customer Tracking Portal
A reference number that opens the timeline and documents.
Demurrage Alerts
Free time tracked, with an alert before the clock runs out.
Where Air & Ocean Freight teams lose time
A forwarder sells a promise and manages a paper trail. A shipment moves through several partners, each with its own reference, and the customer calls for status because the milestones live in three inboxes. One missed document holds the container at the port.
The system we build gives each shipment one record. Milestones arrive from carriers and agents into the same timeline, documents are attached to the leg they belong to, and the customer checks the portal instead of calling the desk for an update.
01
References that do not match
The carrier, the agent and the customer each use a different number for the same shipment, and someone reconciles them by hand.
02
Documents in email threads
The commercial invoice and packing list sit in a chain of replies, and the version sent to customs is not always the final one.
03
Demurrage seen late
Free time runs out while a container waits for a document, and the charge appears on an invoice weeks after the cause.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
TMS and WMS systems
EDI and carrier APIs
Accounting and settlement tools
Document management
Telematics and GPS feeds
THE TARGET
Real-time
Shipment Visibility
Carrier events consolidated into a single view.
THE EXPERIENCE
<5 min
Exception Alert
Delays and failures routed to the right operations owner.
THE COVER
99.9%
Portal Uptime
Customer tracking available across time zones.
THE HANDOVER
45+
Nodes Supported
Warehouse and partner locations connected in one network.
OTHER SPECIALTIES
Logistics & Supply Chain
QUESTIONS & ANSWERS
Questions about Air & Ocean Freight
The questions that come up before a logistics & supply chain engagement starts.
How do you get data from carriers and agents?
Through a mix of APIs, EDI and carrier tracking services. Where a partner still works by email, we build a structured intake so the data lands in the same record.
Can customers track without calling us?
Yes. A reference number opens the shipment timeline with milestones and documents, which removes most status calls.
How are exceptions handled?
Delays, holds and demurrage risk raise an alert with an owner, so the clock starts on the fix rather than on the invoice.
Can customers see documents in the portal?
Yes, for the documents you choose to publish, such as the bill of lading and arrival notice. Internal notes and cost records stay behind a staff role, so the customer sees progress without seeing margin.
How do you handle multi-leg shipments?
Each leg has its own milestones, carrier and documents, all under one shipment record. A delay on the first leg updates the onward dates, so the customer sees one sequence.
What about rate quotes across modes?
Quotes carry the mode, transit time, charges and validity, so an air option and an ocean option sit side by side. The booking keeps the quoted rate attached for later billing.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about air & ocean freight.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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